It’s no secret that we go to Disney a lot. It’s also no secret that we have not been happy with the new Disability Access Service Card either. Seriously, I have been emailing and phoning the corporate office for weeks. Whatever they thought was going to happen when they implemented this pass is not what actually happened. My family has had to make some serious adjustments to our park visits. We no longer go as much as we used to including grabbing dinner there at least once a week. It’s not feasible for us to stay that long or to park hop. I can make it work for my high functioning child but what about those who have non verbal children? What about those with younger children who simply don’t understand the concept of delayed gratification yet. Seriously , I know adults who don’t have that done yet.
Disney Corporate Guest Relations will tell you that all you need to do is explain your child’s disability to Guest Relations at the park and they will make the appropriate accommodations for the child. Sounds great, right. Here’s the reality of the situation. If you get the right person at Magic Kingdom then you get a pass and some readmission tickets to rides to make the wait more manageable. Meaning you can go jump in the Fastpass lane in another ride with those tickets while waiting for your DAS time. First, you have to get the right person at Magic Kingdom. We have never been offered those passes although I have good friends who have been given them. Most of the time and in every other park, here’s what happens. You explain your child’s disability to the cast member. They explain how the new DAS system works with no modifications. You are expected to make it work as is without modifications.
Each park is implementing it differently. Each cast member is implementing it differently. There is no continuity to how the pass works making a frustrating experience all the more frustrating. Seriously Disney, I expect more from you. Someone needs to step up and figure this out already.